Stakeholders Engagement
Employees
Key Issues of Concern
Compensation and Benefits, and Employee Care
Career Development and Talent Cultivation
Diversity and Equal Opportunities
Labor Rights and Labor-Management Relations
Talent Attraction and Retention
Workplace Safety and Employee Health
Communication Channels / Frequency
All Hands Meeting for all company employees / Annually
Performance appraisal interviews and career development feedback internally / Annually
Training and education sessions for supervisors and employees / Annually
Labor-Management meetings / Quarterly
Communication and work meetings within each department or team / Weekly
Email, internal communication software, and information platforms / 24 hours
Employee complaint hotline / As needed or periodically
Contacts
Pecy Chen, Excuetive Vice President, People Center
hr@kkcompany.comMavis Lin, Assistant Vice President, Operation Management Division
adm@kkcompany.comResponse and Outcomes
Our company places a strong emphasis on employee experience and two-way communication. In addition to regularly holding employee meetings to share company operational strategies and address colleagues' concerns, a Labor-Management Committee has been established. Representatives from both labor and management are selected to discuss and vote on various employee-related issues. Additionally, the annual performance reviews for employees involve face-to-face meetings with supervisors to provide feedback and suggestions.
To enhance internal respect and inclusiveness, continuous efforts are made to promote awareness through various channels. In terms of environmental safety, the company complies with legal requirements by appointing an occupational safety supervisor and establishing occupational health and safety guidelines. Workplace disinfection is conducted every six months, and regular disaster drills are coordinated with the building.
Regarding employee health, the company goes beyond legal requirements by providing health check-ups exceeding statutory mandates. Monthly nursing consultation services are offered, and periodic health promotion activities and seminars are organized to enhance employees' health management capabilities.
Clients/
Users
Key Issues of Concern
Software services and innovative customer relationship management
Communication Channels / Frequency
Technical Seminars / Ad-hoc
User Satisfaction Surveys / Ad-hoc
Customer Service Hotline and Email Correspondence / Ad-hoc
System Instruction Courses / Ad-hoc
Contacts
KKBOX Customer Service Mailbox
service@kkbox.comKKBOX Customer Service Line
02-2655-8520Business Coorperation Mailbox
bd@kkcompany.comResponse and Outcomes
Our company values customer opinions and user experiences. We actively gather and respond to customer feedback through user ratings and reviews. We provide customer support through email and hotline to assist customers in resolving issues. Additionally, we offer music charts on our platform, allowing customers to stay informed about market trends.
For our enterprise clients, we not only conduct system instruction courses but also hold regular meetings to gather feedback and insights. We continuously develop features and incorporate innovative technologies based on customer input to meet their evolving needs. Furthermore, we actively participate in major domestic and international exhibitions to explore business opportunities.
Suppliers
Key Issues of Concern
Intellectual Property Protection
Sustainable Supply Management
Information Service Security
Communication Channels / Frequency
Site Visits / Ad-hoc
Seminars and Workshops / Ad-hoc
Response and Outcomes
Our company primarily deals with copyright companies and public cloud service providers, along with related technology firms. We prioritize the protection of intellectual property rights and regularly provide settlement reports for our music platform. We actively participate in copyright associations, valuing the opinions of copyright holders.
In the realm of cloud services, we encourage our technical personnel to obtain cloud technology certifications and engage in technical exchange activities to strengthen collaboration and deepen the partnership between both parties.
Shareholders/
Investors
Key Issues of Concern
Corporate Governance
Operational Performance
Sustainable Development
Risk Management
Information Disclosure
Communication Channels / Frequency
Shareholders' Meeting / Annually
Investor Conferences / Ad-hoc or as needed
Company Website / Ad-hoc or as needed
Contacts
Yi-Cheah Tay, Spokesman
Veronica Chen, Deputy Spokesman
Investors Mailbox
investors@kkcompany.comInvestors Line
02-2655-7557Response and Outcomes
Our company places a strong emphasis on shareholder opinions and has established a spokesperson system and an investor relations contact point. We adhere to regulatory requirements for disclosing operational results, and regularly host corporate briefings to enhance the immediacy and transparency of information disclosure, ensuring the protection of investor rights.
Government
Key Issues of Concern
Regulatory Compliance
Customer Protection and Communication
Corporate Governance
Risk Management
Communication with Competent Authorities
Operational Performance
Information Security
Communication Channels / Frequency
Attendance at Legal Advocacy Seminars, Public Hearings / Ad-hoc
Meetings with Government Agencies / Ad-hoc
Official Correspondence / Ad-hoc
Response and Outcomes
We pay attention to the development of the digital industry and the revision trend of related regulations (digital cloud, e-commerce, digital economy, Internet content, intellectual property rights, etc.). In addition, we also actively participate in the affairs of TiEA, OTT and other associations, assist the association to establish a communication bridge with the government, and visit relevant units from time to time to promote the development of Taiwan's digital technology industry such as network software and e-commerce.
Medias
Key Issues of Concern
Operational Performance
Corporate Governance
Sustainable Development
Communication Channels / Frequency
Interviews, press conferences, forum speeches - Proactively issuing press releases / Ad-hoc
Response and Outcomes
From time to time, the important information and annual development of the Group will be released to all stakeholders through the media through press releases, interviews, forum speeches, press conferences, etc.